Help & Tips

Scotnet Solutions is part of the Scobie & Junor Group who have been manufacturing elastic meat netting in the UK since 1974. With our HQ in East Kilbride in the UK, we are part of a larger organisation with offices, manufacturing and distribution presence in North and South Ireland, USA and Australia.

Please click on any of the following topics for more information.

If you have questions regarding our service or experience difficulties please call the support line on between 8am - 5pm BST Monday to Friday. Out of office hours please leave a message and a customer service representative will contact you as soon as possible.  Alternatively please send an e-mail to info@scotnetsolutions.com

Are you looking for a particular product?  To search for an item, you can:   

1. Type a keyword into the search box, which appears at the top right of every page (remember the less you type the wider your search and the more chances you have of finding an item).  This initial search looks for a match against our product names.  All matches will be returned and a summary will be given at the start and end of the results page showing the number of products found in total, the number of pages and the page number you are on.  If the initial search does not give you the results you would like, you can then run an advanced search.  This searches against both the product name and description.
2. As part of the advanced search you also have the ability to search on a part number.  Part numbers are shown when you drill into a product and will also be shown on your invoice.
3. Click on a shops symbol on the left of the screen to enter that shop and then click on a shop category.  For example by clicking on the Meat Net shop symbol you will see the Meat Nets section by clicking this you will see our full range of Meat Nets.

The Company warrants that the goods supplied by it are of sound material and workmanship and that accordingly:-

1. In the case of food processing and preparation equipment or any part or parts thereof (other than any consumable or wearing parts requiring regular repair or renewal under normal working conditions), such equipment shall be free from any fault or defect arising from defective materials or workmanship for a period of six months unless specified separately, from the date of supply provided however that such warranty periods shall be limited to three calendar months in the case of reconditioned equipment, unless specified separately.
2. In the case of packaging materials, casings and ingredients, consumables or wearing parts of food processing and preparation equipment and other consumable materials, such goods shall be free from any fault or defect arising from defective material or workmanship for a period of one calendar month from the delivery date thereof.

1. Any warranty claim under this clause must be notified in writing to the Company before the expiry of the relevant warranty period.
2. This warranty shall only apply to the equipment referred to in paragraph (a) above if such equipment shall have been properly operated by the Purchaser under the conditions and in accordance with the instructions specified by the Company and using only original or replacement parts supplied or approved by the Company, and no such equipment nor any parts thereof shall be returned to the Company and no claim in respect thereof shall be considered by the Company unless such equipment and the operating conditions thereof shall first have been inspected at the Purchaser's premises by the Company's engineer.
3. This warranty shall only apply to the goods referred to in paragraph (b) above if such goods shall not normally require repair or renewal under normal working conditions within such one-month warranty period and shall not have been cut, printed or processed after delivery to the Purchaser, and no such goods shall be returned to the Company and not claim in respect thereof shall be considered by the Company unless such goods shall first have been inspected at the Purchaser's premises by the Company's representative.
4. This warranty shall not apply to any goods (including any equipment or parts referred to in paragraph (a) above) which are the subject of any modification, repair or other work carried out by the Company pursuant to any contract for or including the supply or services, and the Company's sole obligation under any such contract in respect of any services to be supplied shall be to exercise a reasonable standard of care in carrying out such work.
5. The Company's sole liability under this warranty shall be at its option and at its cost to repair or to replace any faulty or defective goods (or the faulty or defective part or parts thereof) or to repay to the purchaser the purchase price for the faulty or defective goods or services provided.
6. The Company shall be under no liability to repair or replace as aforesaid, unless and until the Purchase shall have paid in full for the goods and shall have performed all his other obligations hereunder.
   
   

Scotnetsolutions.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.  We never will disclose your details to any other company. 

Our Address

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Scotnet Solutions
a division of
Scobie & Junor (Estd. 1919) Ltd
1 Singer Road
East Kilbride
Glasgow, G75 0XS
Scotland

Customer Support: +44 (0) 1355 244 244  between 8am and 5pm BST Monday to Friday.

Tel: +44 (0) 1355 244 244
Fax: +44 (0) 1355 576 343

This site uses functionality supported by Microsoft Internet Explorer version 6.0 or above, Firefox version 1.5 or above, Safari version 5.0 and Netscape version 7.0 or above.

If you have questions regarding our service or experience difficulties please call the support line on +44 (0) 1355 244 244 between 8am - 5pm BST Monday to Friday.  Out of office hours please leave a message and a customer service representative will contact you as soon as possible.  Alternatively please send an e-mail to info@scotnetsolutions.com

Distributors are now able to obtain a password and log in.  Logging in will allow you to:

• view a list of items you have bought within the last nine months
• order straight from that list, saving you time
• review the status of your orders
• receive valuable loyalty points
• obtain copy invoices
• change your password
• amend your details

To use the service, contact us and we will assign you with a user name and temporary password.

You can then log on and change the temporary password.

Saved Basket Facility

 Fast re-ordering of weekly/monthly items

 Cuts ordering time in half

 Pick your own name for your baskets for easy recognition

How do I save a basket? / How do I use a saved basket?

Our new saved basket facility is easily accessed through the log-in feature and is located at the bottom left of the page under your home.

To use this function simply add items into your basket as normal, then from the basket page on the bottom of the screen you will see the prompt "Click here to save your basket for future use."

Once you have clicked on the link above you will then be taken to a screen called Basket Saver, which asks you to save your basket for future use and gives you the option to name your saved basket.

After you have completed your saved basket you can retrieve it at any time from the link on the menu bar at the bottom left hand side of the page, and reload your saved basket to an active basket.

If you want to change your Saved Basket, use this screen and select “Delete Saved Basket”, then reload the basket and re-save the basket.

You can have as many saved baskets as you want

Remember that you must be logged in to use this function.